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ACCOMMODATION - EAST LONDON - EASTERN CAPE - SOUTH AFRICA - GUEST HOUSE - B&B - BED AND BREAKFAST - HOTEL

Cancellation policy

With the exception of school holidays; long weekends and bookings extending beyond one week in duration, guests may cancel and enjoy full reimbursement up to seven days before arrival. After seven days guests will enjoy a 50% reimbursement and may cancel up to 48 hours from arrival. No cancellations will be accepted within 48 hours of arrival and guests will be held fully responsible and personally liable for full payment for all and any amounts due, in particular from these latter cancellations or no-shows. With regard to school holidays; long weekends and bookings extending beyond one week in duration, a full reimbursement will be allowed if cancellation is prior to one month from arrival after which the guest will be responsible for the full amount due.

Arrivals and departures

Check-in times are strictly between 14h30 and 19h30. Guests are requested to depart their rooms by 10h00 on the day of departure. While we will make every effort to accommodate guests outside these hours, this will only be acceptable if prior arrangements have been made with management.

Smoking

Current laws and our own policy make it an offense to smoke in any of our rooms, the dining rooms or within 10m of any doors or window. These policies will be strictly adhered to. In the event of any guests failing to adhere to this policy, a room-cleaning surcharge of R400 per room, per night, will be strictly applied. We ask for your full co-operation and consideration of those guests who find the residue from smoking unacceptable.

Swimming pool

Due to the property contours we have an unprotected swimming pool and therefore cannot normally accommodate small children and mobility restricted guests. In the event that you have continued with your booking, be advised that you enter our premises entirely at your own risk and accept full responsibility for all and any injury or loss occurring due to the unprotected pool. On request, we do have a pool net which we will install for your protection but advise you that this does not waive our indemnity.


Stairs and access

Due to the property contours we have some steep stairs and slopes on the property and therefore cannot normally accommodate small children; carts and pushcarts or prams and mobility restricted guests. In the event that you have continued with your booking, be advised that you enter our premises entirely at your own risk and accept full responsibility for any injury or loss occurring due to the walkways.

Guests

All and any guests being hosted after 22h00 at night or before 0600 in the morning without prior notification to management will be considered to be fully resident for the night concerned. Guests will be charged accordingly at a rate equal to our standard occupancy rate.

Payment

Payment is to be received in full, on or before occupation. We accept all major credit cards; cash or direct bank transfers. We do not accept cheques, travellers cheques or money orders and reserve the right to charge a 10% administration fee should we accept the latter forms of payment.


Riverbend Guest House - East London - Accommodation - Booking - Terms and conditions

The rules are here to ensure that you have a lovely visit and are not disturbed by others. They are also designed to be fair to all and we have attempted to cover everything. This said, you are welcome to contact us if you would like to make any special arrangements - we will make every effort to accommodate your needs

Open pool area