We do understand that plans change and things go wrong. If you book but cancel well in advance, no problem, we will accept this and charge no penalty. However, if you leave this to the last minute and/or don’t show, we would have turned away numerous bookings and will therefore end up with an empty bed.
Please read all the terms and conditions below.
Riverbend Guest House -
We request that guests pay 50% of the invoice at the time of booking. This can either be done online through our secure payment option, via electronic funds transfer (internet banking) or by credit card.
For all December/January bookings, special long weekends and busy sport-
1. If you cancel any booking, provided this is not nearer than one week, or seven days from arrival, we will refund your deposit in full. As far as the peak season goes, we require thirty days notice of cancellation for a guest to qualify for a full refund.
2. Should a cancellation be requested that is less than the abovementioned seven days but more than 48 hours from arrival, guests will forfeit their deposit but not be held responsible for the full amount due. In the case of peak season bookings, the same rule applies but the period becomes fourteen days instead of 48 hours.
3. No cancellations will be accepted after 48 hours before arrival in the case of normal bookings or fourteen days before arrival in the case of peak season bookings. Guest will be held accountable for the full amount of the booking.
NO SHOWS ARE 100% LIABLE FOR THE FULL BOOKING CHARGES
Disclaimer: We reserve our right to change this policy as and when we deem necessary and to make indulgences as we deem fit without this being interpreted as a change in policy.
AGENT BOOKINGS: When payments are delayed from Travel and other agents for more than seven days from occupation then the visitor will be held personally responsible for this payment and we reserve the right to charge an administration fee of R 150 per booking for any collection delays.
As a small business, guests benefit from rates lower than a Hotel of a similar standard. This said, we do not offer 24/7 service and we ask that you adhere to our arrival and departure times.
You are welcome to invite a guest/s to visit. Kindly arrange this with us and we will manage access. Charges will be applicable for any guest visiting after 21h00 without prior arrangements.
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